Return and Refund Policy
Updated: February 2, 2026
At NBA Fan Items, your satisfaction is our priority. Since our products are custom-printed and made-to-order, we have established a clear policy to ensure a fair and transparent experience for all our customers.
1. Return & Refund Conditions
We provide a replacement or a full refund for your order in the following cases:
- The product is defective, damaged, or torn during transit.
- The print quality is blurry, peeling, or differs significantly from the design shown.
- The product received is the wrong size, color, or design compared to your original order.
Note: If the error is on our part, you do not need to return the item or place a new order. We will ship a replacement or issue a refund immediately upon verification.
2. Sizing and Custom Information
Because each jersey is individually printed based on your specific selection:
- We kindly ask you to review our Size Guide and double-check your custom information carefully before placing an order.
- We generally do not offer refunds or exchanges for orders where the customer selected the wrong size or provided incorrect information. However, your satisfaction is important to us—please reach out to our team, and we will do our best to find a supportive solution.
3. Return Process
If you still wish to return an item, please follow these steps:
- Contact us via email at [email protected] within 30 days of receiving your package.
- Provide your Order Number and a clear photo showing the issue (if applicable).
- Important: Do not send the product back to the administrative or registered addresses listed on our website.
- Once your request is approved, our support team will provide a specific return address via email and further instructions on how to ship the package back to us.
4. Refund Processing Time
We aim to process all refund requests with speed and transparency. Once your request is reviewed and approved, the following steps apply:
- Refund Method: All refunds are issued exclusively to your original payment method (Credit Card, PayPal, etc.) to ensure security and prevent fraud.
- Processing Timeline: After approval, our team will initiate the refund within 1 – 5 business days.
- Bank/Provider Clearance: Please note that your financial institution or payment provider may require an additional 3 – 7 business days to post the funds to your account statement.
- Inquiries: If you have not received your refund after 12 business days (5 days processing + 7 days bank clearance), please reach out to us at [email protected]. We will provide you with the transaction ID to help you follow up with your bank.
5. Contact Us
For any questions regarding returns or refunds, please reach out to:
- Email: [email protected]
- Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (MST)